Are you tired of relying on your personal mobile plan or phone to communicate with your leads, customers, and opportunities? Do you want a fully integrated solution that is seamlessly integrated with your Salesforce platform? Look no further than the Tinosys SFDC SMS app, now available in the Salesforce marketplace. The Tinosys SFDC SMS app […]
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Conversational Analytics consists of integrative applications that help both customer facing employees and domain experts learn and build business workflows, discover facts and increase knowledge from existing data using an AI/ML/RPA Platform. That’s a mouthful. For the rest of us, Conversational Analytics is the next generation of the legacy dashboard that so many of us […]
Guest Author: Diptish Datta, VP Support, Fetch Robotics I’ve seen that customer expectations are evolving rapidly but that most companies are just trying to apply patches to their old processes in order to try to delight their customers. Unfortunately, more often than not, these efforts are falling short. With digital transformation trends and pandemic-related changes […]
Most people don’t get super excited about call centers, but they have become a critical piece of the customer experience footprint within many organizations. With the global pandemic accelerating the shift of customer relationships to a virtual experiences, call centers are typically the path of interaction the majority of customers have with vendors. They are […]
My last blog looked at the general evolution of analytics and an application of analytics to customer success. This blog dives into more detail of the evolution of analytics and today’s state-of-the-art approaches. When any new technology is developed to address inefficiency like those seen in traditional approaches to customer success, it often follows a […]
This is the first of a 2-part blog looking in detail and the evolution of analytics and an example of how it fits into customer success. In all or in part, leading organizations are facing revolutionary change from digital transformation. AIOps is altering the nature of IT management. Robotic process automation (RPA) is shifting the […]
Today I’m excited to announce the general availability launch of the Tinosys TrueInsightsTM analytics platform on a broad scale along with our first free trial program. Our 2019 initial rollout to our early customers, including HPE and VMware, has been a smashing success and we are very grateful for their enthusiastic embrace of our platform. […]